"Convenience" Of Screening Mammography Facilities Plays Major Role In Patient Retention
The study included 303 current mammography patients ("stayers") and 117 patients who no longer received mammography at the university-based center ("leavers"), said Mary C. Mahoney, MD, lead author of the study.
The study showed that among the "leavers" 37% cited convenience to home or work as the reason for leaving the university-based site and choosing a new mammography provider. Other reasons for leaving the university-based site included difficulty scheduling appointments (15%); 14% of those who left the university-based center indicated that their current mammography provider was mandated by their insurance provider.
According to the study, the "stayers" most frequently cited doctor or hospital referral (20%) and the quality of care at the university-based site (19%) as the reasons they chose to continue to have their mammograms there. When asked about the most positive factor regarding the patient's most recent visit, "stayers" most frequently cited friendliness of staff and technologists.
"As a result of this study, we have opened a free-standing patient-centered facility in a more convenient location, designed specifically for our screening mammography patients," said Dr. Mahoney.
This study appears in the August issue of the American Journal of Roentgenology.
American Roentgen Ray Society (ARRS)
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"Confort" Din mamografii de screening Servicii Plays rol major în pacientului Pãstrarea - "Convenience" Of Screening Mammography Facilities Plays Major Role In Patient Retention - articole medicale engleza - startsanatate